FAQ

 What payment methods do you accept?

We accept payment by credit card (VISA and Mastercard, Amex) or direct deposit into our bank account and PayPal.

What happens if my transaction declines?

If your transaction decline, your order will not be completed or processed. Our sales representative will contact you within 24 hours to help you arranging payment via alternative method.

Do you keep our Financial information on file?

We do not directly charge from your credit card, hence we do not require your credit card information. We take payment via secure third party payment processor PayPal.

Can I set up an account?

Yes you can set up an account with us but we require deposit for each order that you will place.

Does your prices include GST?

GST has to be included whereas we offer Free delivery to anywhere in Australia. .

Why are your prices so low?

Our products are printed in bulk and hence we  keep our prices low, we run a fully automated file upload/order processing system.

How do I place an order online?

You can place an order online by clicking on the product and checking the pricing and having it checked out. Or you can order via email.

How do I place multiple items on the one order?

Once you have added an item to your shopping cart, please click Continue Shopping to keep browsing for more products. When you are ready to place your order, please navigate back to your shopping cart and click on Proceed to checkout to continue with order processing.

How long will it take to produce my order?

Delivery estimates varies for each product. This information can be found on delivery estimate page, Normally all products are manufactured within 5 – 6 business days and are shipped on same day. Except urgent Orders which are manufactured based on delivery deadline. And Large orders which take more time may be 8 – 10 business days for manufacturing e.g custom boxes

Will I receive an tax invoice on order placement?

Yes we offer PDF version of tax invoice which is email to order email address.

Is it possible to order a re-print of a previous job?

Yes it is! If you require a re-print of a previous order, please follow these instructions:

Go to your account in “My Account”.
Locate the order you would like to re-print and click on View Details.
Click Re-print Job to place your order.

Can I order larger quantity or custom item not listed on you website?

Yes please send us email “sales@printroo.com.au” and our 24/7 available staff will be able to help you instantly.

Is it possible to cancel my order?

If you wish to cancel the order you need to do so before approval or production has started. Once Production is started is not possible to cancel the order.

How do I upload my Artwork?

Uploading artwork is part of our online ordering system. When ordering online you will need to enter your billing /shipping details and review your order. After you have completed these steps, you will be prompted to upload your artwork.

What files should I upload?

You need to send us high resolution image or vector file, Make sure vector file is group before you send that for printing

Do you accept artwork via email?

Yes accept artwork via email, dropbox , Shareware and directly from our website

What is the maximum file size I can upload?

We can accept files up to 125MB in size. This is more than large enough to cater for correctly prepared press ready artwork.